Remote Office
We Web Glaze Services IT services repudiated IT Company dealing in web services and technical services from last 8 years. We have highly skilled team working under one roof and providing IT facilities around the globe. Our services are highly appreciable and up to the mark.
We are also dealing in the offshore, virtual offices and remote staffs for our clients especially for outbound processes. We have skilled team to provide best services to our clients at good price. We have operated different Contact Centre operations for our clients for USA, UK, UAE, South Africa and other countries.
Our clients are of different platform like immigration, banking, insurance, online stores, real estates and telecommunication. Our specialization, well trained staff and 24/7 facilities provides us high appreciation from our clients. Our High class infrastructure, facilities to provide and afford multi-cultural staff makes us different from others.
We are providing different facilities like customer service, processing orders, back office support, follow-up calls, website updating, social media, personal assistant, MLS research, lead validation and anything you need.
Why to choose Web Glaze IT Services
Scalability
Complement Your In-house Staff
Security and Infrastructure
Reasonable Packages
Scalability
Complement Your In-house Staff
Security and Infrastructure
Security and Infrastructure
Facilities we provide:
- We will provide fully air conditioned hygienic each different desk with chair to of your executive in Delhi.
- Different desktop or laptop for each executive will be provided by us. The configuration of system will be i3 processor, 4 GB RAM, 500 GB Hard disk, 20 Inch TFT with keyword mouse and internal speakers.
- Necessary Hardware and Phone device will be provided from our side. Full IT set up will provided by us in India only. We will not pay or liable for any setup for it in your country.
- 24/7 CCTV Surveillance will be there and can be provided to you on request if you fell any sales drop or any issue.
- Stationary Material as per every office requirement will be provided to each staff member like notepad, pen, stapler, punch machine, tape, and all other required by staff.
- All electric expenses will be from our side. You are not liable for any electric or power backup charges. That will be from our side.
- Complete Power Backup will be provided by us. So that if any power cut then that will able to manage working system at that down time ( If any).
- High speed dedicated internet with zero downtime will be provided by us for hassle free service. We will provide your executives alternative normal internet if there we face any downtime in internet.
- Office boy will be there for the staff for dusting the system and seats. Also help if they require and item from outside market.
- Water cooler with RO water will be there to provide cool and pure water.
- 2 Time Tea/ Coffee facility will be provided and perk/snacks will be provided at once in a week.
- Printer and Scanner facility will be there if they have to print and scan any documents for office purpose only.
- Biometric machine to monitor the entry and exit timing of each employee. This will be shared with you every week or month as per your requirement. The office timing will be of 8:30 hours which will have 30 mints lunch break. More than 8:30 hours working are considered as over time and extra chargeable to you as per government law.
- System time and working monitoring software can be installed in system and access provided to you if required.
- First Aid and Health Facility will be there in case of any emergency.
- Generous paid vacations for employee for any health issue or special occasion and festivals.
- Salary will be provided to each employee from our side the salary range will be 20-25K INR for tele-sales executive and 30-35K for professional engineers.
- We will provide you employee facility, which we call and finalize after interview and final round with you for finalization. If any staff member leaves in between then we will provide you other staff member within his/her notice period.
- Daily base report of each staff member will be shared with you and if you feel any output issue we will work as direct boss and motivate them to perform well and personally monitor their report and working.
- All legal and medical formalities with employee are our liability. You are not liable for any legal, medical or labour law with employee.
- No minimum employee or working time you have to follow. You can hire 1 or as many employees with working time of 1 to 8 hours.
- If any employee is not performing well then you can terminate and we will provide alternative employee after your approval.
- Offer/Appointment letters to the selected candidates after proper verification of documents and credentials of the candidate and statutory compliance, conciliation issues & wage salary management will be provided by us.
- Payment will be done to the workmen and staff in the specified time as per the Payment of Wages Act.
- We will handle the employee Grievance (if any) as per the grievance mechanism procedure. You will not be liable for that in any scenario.
- We will hire Multi-Cultural Staffs (Mixed Manpower) for good working.
- We will follow regular & fair appraisal system.
- We will maintain a healthy relationship between the employee and employer.
- All the operation will be held in English language or other that you prefer. Our staff will be able to communicate with you and client in English of specified language only. No other language can be used.
Some of our silent features that you also get advantage of:
- Language
- Internal Training
- Employee Addressing
- Feedback Culture
- Motivation to keep co-ordination with each other’s
- Motivate to employees for doing the jobs as per our client’s rules & regulations
- Personal Care
- Employee Award & Incentive
- Get Together
- Family Environment
- Birthday Celebrations
- On time salary to employees as per the statute
Your Liabilities and Responsibilities:
- Telephone setting and monthly bill payment at your side will be from your side. We are not liable for it. We will handle the expenses of our office only.
- Clear specifications of needs and specialization required in staff.
- On time payment of monthly bills as per mutual finalization.
- Using good and high speed telephone and internet connections at your side for good and fast working.
- Give some times to generate report. No instant things will be possible if it’s not emergency.
- Understand, agree and grant the paid medical leave (will share the number of that as per labour court) and gazetted holidays (will share calendar for that) for employees.
- Make and maintain good and calm behaviour with employee. If face any issue with work performance of employee we will handle that mutually.
- Employee salary, increment is completely under the authority of our HRD department.
- If you want to pay incentives to employees then you have to pay that extra to us with our service charges.
- You have authority to terminate the employee if not working well but we will manage new employee in his/her notice period.
- The new employee will be finalized from your side after the interview. We will conduct telephonic interview with you after complete finalization and verification from our side.
- In case of termination the office entities will not belongs to you. It is and will be the property of Web Glaze Services IT Services and you have to inform 1 month before termination.
- Your work profile and culture will be completely clear for us and the work or calling will be done from there is for legal work. No Illegal calling or work will be performed from there.
- You can communicate with employee by desktop software or by common phone software that we will keep at our office. But no discussion about HRD department will be there. You can ask for incentives and work report.
- You can define targets and achievement graphs with us and employees also so they can work to reach that and we will also motivate and promote them.
- Our one monitoring person will be there who will act as a direct boss to employees so they can perform well. You can coordinate him if you face any issue or you can coordinate direct to staff for work performance only. The language of communication will be English or specified one only.
- Only Govt. Legal work and outsourcing is done at Web Glaze Services IT Services. We can provide the service for legal and authorized work by govt. so the work scenario will be clear to us.
Payment Mode and Timings:
Our payment terms for Recruitment and handling of remote staff
We will charge you 800 USD for each tele sales employee for every month. We will cost 1000 USD for every month for professional engineer each employee. This amount will be fixed for 1 year and if USD to INR cost remains between 68 to 72. This cost will be revised after 1 year when we revise the agreement.
The agreement is valid for 1 year when we both parties finalize it and start working together.
We both parties can terminate the agreement in between if not feel comfortable but we have to follow the notice period of 1 month before termination.
The agreement will be terminated legally if our all the dues and services are clear and have NOC provided to both the parties.
You have to pay the amount on the 25th of every month so we can deliver salary to employees on 1st of the every upcoming month.
When you finalize this agreement you have to pay the security amount of the total employee salary in USD that will be refundable or adjustable in last month as per our mutual agreement.
After finalizing the agreement within 20-22 days the work will start processing completely from there. In that time we will conduct interview and finalize the employees. This time may vary if there will be any delay in installation at your end. Any Further amendment can be done as per our mutual discussion.
